The Medico app concept is designed to improve medication management for patients following GP visits, based on UX research identifying challenges such as missed doses, difficulty tracking multiple prescriptions, and fragmented tools.
The concept includes automated medication reminders for each dose, providing clear timing and dosage instructions, and a centralized Prescriptions List that consolidates all medications, including frequency and special instructions. By integrating medication management directly with GP workflows, the concept aims to help patients adhere to their prescriptions reliably, reduce missed doses, and simplify the management of complex treatment plans.
Project overview
Managing medications prescribed by GPs is often challenging for some of the patients, especially when multiple prescriptions are involved. The difficulties not only affect treatment effectiveness but also increase stress and reduce patients’ confidence in handling their health independently.
To better understand these challenges, user interviews were conducted in April 2025, exploring patients’ routines, adherence habits, and the tools they currently use for medication tracking. The insights gathered from this research highlighted the need for automated reminders, centralized prescription management, seamless integration with GP services, and routine-aware notifications.
Based on these findings, design solutions were developed through wireframes, low-fidelity prototypes, and UI concepts to address patient pain points, simplify medication management, and improve adherence while supporting continuity of care.
UX Research
To gain deeper insight into the challenges when taking medications, user research was conducted in April 2025 with participants actively managing medications post-GP visits. The study aimed to identify pain points related to adherence, management of multiple prescriptions, and the integration of medication management into patients’ daily routines. Insights from this research guided the design of Medi App features focused on improving adherence, simplifying prescription management, and ensuring seamless integration with GP services.
This study sought to uncover both the explicit and implicit needs that shape patients’ behaviors around medication management. The interviews focused on understanding:
• Daily medication routines and adherence habits
• Challenges with missed doses and schedule complexity
• Strategies for managing multiple medications
• Tools currently used for reminders and tracking
• Integration of medication management with GP appointments and healthcare services
Insights gathered from these conversations provide valuable guidance for developing features such as automated medication reminders, a centralized prescriptions list for managing multiple medications, integration with GP appointments and healthcare services, and routine-aware notifications that adapt to users’ daily schedules to ensure consistent adherence.
Methodology
Research Approach
A qualitative research approach was employed to explore patient experiences with managing medications prescribed by their GPs. Semi-structured interviews allowed participants to describe routines, challenges, and existing strategies for adherence while identifying opportunities for digital support.
Participant Profile
The study involved four participants, all of whom actively manage one or more prescriptions following GP visits. The participants varied in age and included adults responsible for managing their own medications. Their lifestyles also varied, encompassing a mix of working professionals balancing multiple responsibilities, providing diverse perspectives on the challenges of medication management.
Data Collection
Interviews lasted approximately 30-45 minutes and focused on exploring participants’ experiences with medication management. Key discussion themes included:
• Daily medication routines and adherence habits
• Challenges with missed doses and schedule complexity
• Managing multiple medications with different dosages and timings
• Tools currently used for reminders and tracking
• Integration of medication management with GP appointments and healthcare services
Key Findings
The user interviews revealed several challenges that patients face in managing their medications after GP visits. By examining their routines, struggles, and strategies, the research aimed to understand their pain points and identify areas where digital solutions could provide meaningful support.
Medication Adherence Challenges
Pain Point
Patients often forget doses due to busy schedules or distractions, impacting treatment effectiveness.
Insight
Automated reminders linked to GP prescriptions are critical to ensure timely and consistent adherence.
Managing Multiple Prescriptions
Pain Point
Tracking several medications with different schedules and dosages is confusing and increases the risk of missed or incorrect doses.
Insight
A centralized prescriptions list that consolidates all medications reduces cognitive load and improves adherence.
Lack of Integrated Tools
Pain Point
Existing tools such as alarms or pill organizers do not connect with GP-provided prescriptions, leading to fragmented tracking.
Insight
Integrating medication management within the GP app creates a unified platform for reminders, prescriptions, and adherence tracking.
Disruptions and External Factors
Pain Point
Interruptions in daily routines—urgent calls, meetings, or family responsibilities—lead to missed doses.
Insight
Medication management solutions must adapt to users’ daily routines and provide notifications that account for disruptions.
Design Implications
The research findings clearly indicate that patients require an integrated, reliable, and flexible system to manage medications effectively. These insights guided the development of wireframes, low-fidelity prototypes, and UI concepts, focusing on solutions that improve adherence, reduce cognitive load, and integrate seamlessly into both patients’ daily routines and the broader GP services. The following design directions were prioritized to address the key pain points identified during research.
Automated Dose Reminders for Medication Adherence
To tackle missed doses and support consistent adherence, the app includes timely, configurable notifications for each medication. These reminders ensure patients take their prescriptions on schedule, even amid busy or unpredictable routines.
Centralized Prescriptions List for Multiple Medications
To reduce confusion and cognitive load when managing multiple medications, Medi App provides a comprehensive prescriptions list. This feature consolidates all medications, including dosage, frequency, and special instructions, allowing users to track their regimen easily in one place.
Seamless Integration with GP Services
Medication management is fully integrated with GP appointments and healthcare services. This feature links prescriptions, reminders, and progress tracking directly to the patient’s GP interactions, supporting continuity of care and ensuring all information is up to date.
Routine-Aware Notifications to Adapt to Disruptions
To address external distractions or interruptions, Medi App offers adaptive notifications that fit within users’ daily routines. These alerts help patients stay on track even during unexpected events, reducing missed doses and promoting reliable adherence.
Wireframes and low-fi Prototype
Conclusion
The research revealed that patients managing medications post-GP visits face challenges with adherence, multiple prescriptions, and fragmented tools. Medi App addresses these issues by providing automated reminders, a centralized prescriptions list, and seamless integration with GP services, ensuring that medication management is reliable, efficient, and connected to overall patient care.
Wireframes, prototypes, and UI concepts were developed to visualize these solutions. Future usability testing and iterative refinement will validate the design and ensure that medication management within the GP app supports consistent adherence, patient safety, and a smoother healthcare experience.
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